Guest FAQs
Discover the answers to the most common questions we receive about booking.
Find Answers to our Most Common Questions
Can we stay different dates than the dates on the website?
Yes. Please ensure you specify your desired stay dates accurately when completing the booking form. After we receive your completed form, we will coordinate with the resort to secure your dates. Kindly allow 2-4 days for this confirmation process.
Can I call you or the resort to make my reservation?
We ask that you fill out the reservation form linked on this website and not call the resort directly so that we can ensure you are part of the group and get the group discounts. It is essential to have a completed form on file. Should you have any inquiries, do not hesitate to reach out to us via email or phone.
Why should I buy travel insurance and can I buy it later after I have reserved my room?
Travel insurance offers a range of advantages. With most plans, you have the option to cancel your trip and get reimbursed the cost of your stay. Most plans generally includes emergency medical evacuations, medical treatments, and expenses related to delays or trip interruptions. In some cases we can add travel insurance to your reservation or provide you with a link to a third part insurance company. Insurance must be secured at the time you make your deposit.
Can I change my credit card from the one I gave you with the deposit?
Yes. Should you prefer to use an alternative credit card, simply send us an email. We will then provide you with a secure link to submit your new payment details.
Can I make monthly payments?
Yes. You are welcome to make interim payments between your initial deposit and the final payment. Please email us and we will forward a link for you to securely update your payment method.
If I book for just one person in the room can I add another later?
You may add a guest to your room after the initial deposit as long as it is before the final payment deadline if there is still available space in the room.
Can I make changes to my roommate after my deposit or final payment is made?
Modifications are possible after you’ve made your deposit, but they are not permitted following the final payment. Altering a roommate’s details post-deposit may lead to the forfeiture of the initial roommate’s payment. Please note, no changes can be made once the final payment has been processed. Once change is allowed per room, after the initial change any future changes will incur a $50 charge.
Can the other guest in my room stay different dates?
The resort’s policy does not permit split stays. If a guest is unable to stay the same as their roommate’s dates, they will still be responsible for the cost of the entire duration of the stay as originally booked.
Can you guarantee me a king or 2 beds in my room?
Please note that specific bedding types cannot be guaranteed. While we can submit your preference for either a king or double beds, the final room assignments are at the discretion of the resort.
Can I change my dates after my deposit or final payment is made?
You can make a change of your dates after your deposit but is then based on availability from the resort
Does the trip include flights? And can you help me book flights?
No. Please note that flights are not part of the wedding package, and we do not handle flight bookings.
Are meals included with the wedding?
Breakfast and lunch will be on your own. Dinners are included April 7-9. There will be a 20% breakfast discount for wedding guests at IKena Landing
I don’t want to stay at the host resort but plan on attending the wedding?
We do not recommend booking outside of the Westin Hapuna and Mauna Kea Resorts. There might be activities that guests staying outside the property might miss out on. Use of resort premises and amenities cannot be offered to guests staying outside the property. Daily Resort passes are limited and are usually range from $100 to $300 per person daily and are not guaranteed.